bb345 Privacy Policy

Introduction

This Privacy Policy applies to all users who register for, access or use the bb345 platform available at bb345.bio and its associated domains (collectively, the "Platform"). bb345 ("we", "us", "our") is the data controller for the personal information described in this Policy. We are committed to handling your personal data responsibly, keeping it secure, and being transparent about what we collect and why.

By creating and using a bb345 account, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read alongside our Terms & Conditions, which govern the overall agreement between you and bb345 and are available at /terms-conditions.

Information We Collect

bb345 collects two categories of personal data: information you provide to us directly, and information collected automatically as you use the Platform. The following personal data may be collected directly from you:

• Registration data: your mobile number, chosen username and password (stored in hashed form — we do not store plaintext passwords).
• Identity verification (KYC) data: copies of identity documents, proof of age, and proof of address when requested as part of the KYC process.
• Financial data: transaction records including deposit amounts, withdrawal amounts, payment method references and transaction timestamps. We do not store full bKash, Nagad or Rocket account credentials on our servers.
• Support correspondence: the content of emails or messages you send to bb345 support, including your reported issues and our responses, retained to maintain a verifiable record of all support interactions.
• Responsible gaming data: self-imposed deposit limits, session reminders, and self-exclusion requests you submit through the Platform's responsible gaming tools.
• Voluntary profile data: any additional information you choose to provide when updating your account profile.

The following data is collected automatically when you use the Platform:

• Device and browser data: device type, operating system, browser type and version, screen resolution and language preferences.
• IP address and approximate geolocation: used for fraud detection, responsible gaming enforcement, and service delivery purposes.
• Session and gameplay logs: pages visited, time spent on each page, games played, bet history and results — used for account security, dispute resolution and service improvement.
• Cookie data: small files stored on your device that help us remember your preferences, maintain your login session and measure platform performance. See Section 6 for full details.

How We Use Your Information

bb345 uses the personal data it collects only for the specific purposes described below. We do not use your data for purposes incompatible with those listed here without first obtaining your consent:

• Account management: to create, maintain and administer your bb345 account, verify your identity and process your transactions.
• Service delivery: to make the games, sports betting markets, promotions and other features of the Platform available to you.
• Fraud prevention and security: to detect, investigate and prevent fraudulent activity, money laundering, identity theft and other prohibited conduct as defined in our Terms & Conditions.
• Legal and regulatory compliance: to meet our obligations under applicable law, including responding to lawful requests from regulatory authorities, law enforcement bodies or financial intelligence units.
• Responsible gaming: to monitor gameplay patterns for signs of problem gambling and to apply the responsible gaming tools you have configured, including deposit limits, session reminders and self-exclusions.
• Platform improvement: to analyse aggregated, anonymised usage data to identify technical issues, improve game performance, and develop new features that better serve our players.

Legal Basis for Processing

bb345 processes your personal data on the following legal bases, depending on the specific purpose of the processing:

• Contractual necessity: processing required to fulfil the account registration agreement, deliver gaming services, and process financial transactions on the Platform.
• Legal obligation: processing required to comply with applicable law, including KYC verification, anti-money-laundering checks, and cooperation with lawful authority requests.
• Legitimate interests: processing for fraud prevention, account security monitoring, responsible gaming enforcement, and platform performance analytics, where those interests are not overridden by your rights.
• Consent: processing for direct marketing communications, where you have opted in to receive such communications. You may withdraw consent at any time by contacting bb345 support.

Sharing Your Information

bb345 does not sell personal data. We share your personal data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose:

• Game and technology providers: bb345 shares the minimum necessary session and account data with certified third-party game providers (including Pragmatic Play, Evolution Gaming, Spribe and Ezugi) to enable gameplay on the Platform. These providers are contractually bound to handle data securely and not to use it for their own marketing.
• Payment processors: to process deposits and withdrawals via bKash, Nagad, Rocket and other supported payment methods, bb345 shares the transaction reference data required by the payment provider to complete the transaction. Full payment credentials are handled directly by the payment provider and are not stored on bb345's servers.
• Regulatory and law enforcement authorities: bb345 will dis close personal data with regulatory bodies, law enforcement agencies or financial intelligence units where required to do so by applicable law or a valid legal order. bb345 will not make such disclosures voluntarily beyond what the law requires.
• Business succession: in the event of a merger, acquisition, or sale of all or part of bb345's business, personal data held by bb345 may be transferred to the successor entity, subject to the same or equivalent privacy protections as described in this Policy.

Payment Data and Financial Privacy

bb345 takes special care with financial data. When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay or any other supported payment method, the transaction is processed directly through the payment provider's secure infrastructure. bb345 records only the transaction reference number, the amount, the timestamp, and the payment method type — the minimum information needed to credit or debit your bb345 account balance and to maintain a transaction audit trail.

All financial transaction records are retained for the legally required period to support audit, dispute resolution and anti-money-laundering compliance. After the retention period expires, financial records are securely deleted in accordance with our data deletion procedures.

Cookies and Tracking Technologies

bb345 uses cookies and similar local storage technologies to operate the Platform effectively. We use three categories of cookies:

• Essential cookies: strictly necessary for the Platform to function. These include session authentication cookies that keep you logged in, security tokens, and load-balancing cookies. These cannot be disabled without breaking core Platform functionality.
• Functional cookies: remember your preferences such as language setting, responsible gaming configuration and display settings, so that you do not have to re-configure them each session.
• Analytics cookies: collect aggregated, anonymised data about how players navigate and interact with the Platform, used to identify performance bottlenecks and improve the user experience. These do not identify you personally.

You can manage cookie preferences through your browser settings. Disabling functional or analytics cookies will not prevent you from using the Platform, but may affect your experience. Disabling essential cookies will prevent login and core Platform functions from working correctly.

Data Retention

bb345 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: active account data is retained for the duration of the account relationship plus a minimum post-closure period required for audit and legal compliance; KYC documents are retained for the legally mandated period following account closure; financial transaction records are retained for the legally required period to support anti-money-laundering compliance and dispute resolution; support correspondence is retained for a reasonable period sufficient to resolve any dispute that may arise in connection with the subject matter of the correspondence.

When data is no longer required, bb345 will securely delete or anonymise it in a manner that prevents reconstruction of the original personal data. Anonymised, aggregated data may be retained indefinitely for statistical and performance analysis purposes.

Data Security

bb345 implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. Our security framework includes:

• SSL/TLS encryption for all data transmitted between your device and bb345's servers, preventing interception of data in transit.
• Password hashing: account passwords are stored using a one-way cryptographic hashing algorithm. bb345 staff cannot read your password. If you forget your password, it must be reset — it cannot be retrieved.
• Access controls: access to personal data within bb345's systems is restricted to staff and service providers who have a legitimate business need for that access, governed by role-based access control policies.
• Incident response: bb345 maintains a security incident response procedure. In the event of a data breach that is likely to result in a risk to your rights, bb345 will take prompt action to contain the breach and notify affected users as required by applicable law.

Your Data Rights

As a user of bb345, you have the following rights in relation to your personal data. To exercise any of these rights, contact bb345 support via the email address in the footer of this website:

bb345 aims to respond to all data rights requests within 30 days of receipt. Complex or multiple requests may take longer, in which case bb345 will notify you of the expected timeframe. bb345 will not charge a fee for handling data rights requests unless they are manifestly unfounded or excessive.

Marketing Communications

bb345 may send you promotional communications about bonuses, new games, sporting events and platform updates via the mobile number associated with your registered account, where you have consented to receiving such communications. We will not send promotional messages to players who have not opted in, or to players who have self-excluded from the Platform.

You may withdraw your consent to marketing communications at any time by contacting bb345 support via the email address in the footer of this website and requesting to be removed from all marketing lists. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

Children's Privacy

bb345 does not knowingly collect personal data from any person under the age of 21. The Platform is strictly for adults aged 21 and above. If bb345 becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted immediately and the associated account will be closed. Parents or guardians who believe that a minor may have registered on bb345 should contact bb345 support immediately via the email address in the footer of this website.

Third-Party Links

The bb345 Platform does not contain links to third-party websites for general browsing purposes. Where references to third-party game providers, payment services or sporting event organisers appear in content, these are informational references only. bb345 has no control over the privacy practices of third-party game providers or payment processors and is not responsible for their privacy policies. Users who interact directly with third-party services (for example, through a bKash or Nagad payment interface) are subject to the privacy policy of that third-party provider.

Changes to This Privacy Policy

bb345 reserves the right to update this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page. Where changes are significant, we may also notify registered account holders via the mobile number on file. Your continued use of the Platform after any update to this Privacy Policy constitutes your acknowledgment of the revised Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how bb345 handles your personal data. The most current version of this Policy is always available at /privacy-policy.

Contact and Data Requests

For all privacy-related enquiries, data access requests, correction requests, deletion requests, or concerns about how bb345 handles your personal data, please contact bb345 support via the email address displayed in the footer of this website. Please include your registered mobile number in any data request correspondence (do not include your account password or PIN). bb345 support handles all data rights requests in strict confidence.

bb345 does not handle data requests by telephone. All requests must be submitted in writing via email to maintain an auditable record. bb345 will never ask you to provide your password, bKash PIN, Nagad PIN or any account security credential in connection with a data rights request.