Responsible Gaming at bb345

Our Commitment to Safe Play

At bb345, we believe that gaming should be an enjoyable leisure activity, not a source of financial stress or personal hardship. Responsible gaming is not just a regulatory requirement for us — it is central to how we operate. Our goal is to give every player in Bangladesh the tools and information they need to make informed, balanced decisions about their gaming activity.

Gambling involves real money and real risk. No strategy or system can guarantee winnings, and the house edge means that over time most players will lose more than they win. bb345 urges all players to treat gambling as entertainment with a fixed, affordable budget — never as a way to generate income or recover financial losses.

Deposit Limits

Deposit limits are one of the most effective ways to keep your gambling spending within a budget you are comfortable with. bb345 allows every registered player to set limits directly from their account settings at any time. The following limit types are available:

• Daily deposit limit: a cap on the total amount you can deposit across all transactions within a single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly deposit limit: a cap on the total deposited amount across a rolling 7-day window.
• Monthly deposit limit: a cap on the total deposited amount across a rolling 30-day window.
• Limit reductions take effect immediately. Limit increases are subject to a 48-hour cooling-off period before they become active, giving you time to reconsider.

Session Reminders and Time-Out Features

Time can pass quickly when you are engaged in gaming. bb345 offers session management tools to help you stay aware of how long you have been playing and to take breaks when needed:

• Session reminders: set a timer that triggers a notification after a defined period of continuous play (for example, every 30, 60 or 120 minutes). The notification shows your current session duration and net win/loss, helping you assess whether to continue.
• Short time-out: take a scheduled break of 24 hours, 48 hours, or 7 days. During a time-out your account remains open but deposits and gameplay are suspended. You can still withdraw any available balance.
• Extended break: request a cooling-off period of up to 6 weeks during which your account is fully frozen. Useful if you feel you need a longer pause but are not ready for self-exclusion.

All time-out and break requests submitted before midnight (Bangladesh Standard Time, UTC+6) take effect from the start of the following day. Requests submitted via support email are processed within 24 hours and confirmation is sent to the address on file.

Self-Exclusion

Self-exclusion is a stronger measure than a time-out. It is designed for players who feel that gambling is causing them harm and who want a firm, binding break from the Platform. bb345 offers two forms of self-exclusion:

• Temporary self-exclusion: available for periods of 1 month, 3 months, 6 months or 12 months. During a temporary exclusion your account is fully locked — no deposits, no gameplay, no promotional communications.
• Permanent self-exclusion: a lifetime ban from the Platform. Once activated, permanent self-exclusion cannot be reversed. Any remaining real-money balance at the time of exclusion will be returned to the account holder via their last used payment method following KYC verification.
• During any self-exclusion period, bb345 will not contact the excluded player for marketing purposes and will take reasonable steps to prevent the player from creating a new account on the Platform.
• To request self-exclusion, contact bb345 support via the email address in the footer of this page. Include your registered mobile number and specify whether you are requesting a temporary exclusion (and the duration) or a permanent exclusion.

Reality Checks

Reality checks are periodic on-screen notifications that appear during an active gaming session. Each notification displays the time elapsed in your current session and your cumulative net win or loss position for that session. The purpose is to give you a factual snapshot of your activity so you can make an informed decision about whether to continue playing, take a break, or stop for the day.

You can enable reality checks and set their frequency from your account settings. Frequencies of 30, 60 or 90 minutes are available. When a reality check notification appears, you are given the option to continue your session or end it. bb345 recommends enabling reality checks as a baseline safety measure, even if you feel confident about your gambling habits.

Recognising Problem Gambling — Warning Signs

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs may indicate that gambling is becoming a problem. If you identify with three or more of these, bb345 strongly encourages you to use our self-exclusion tool or contact our support team immediately:

Protecting Under-21 Players

bb345 operates a strict 21+ age policy. No person under the age of 21 may register or play on the Platform. Age verification is required at registration and may be requested again at any time, including at the point of withdrawal. Accounts found to belong to under-21 players are closed immediately and any deposits are returned in accordance with our Terms & Conditions.

If you share a device with younger household members, bb345 recommends the following precautions to prevent unauthorised access to your gaming account:

• Always log out of your bb345 account when you finish a session — do not leave yourself logged in on a shared device.
• Use a strong, unique password for your bb345 account and never write it down where others could find it.
• Enable device-level screen lock with a PIN or biometric that younger household members do not know, so they cannot access your phone or tablet while you are away.

Tips for Playing Responsibly

Even experienced players benefit from a set of personal ground rules. The following practical guidelines help keep gaming enjoyable and within healthy boundaries:

• Decide on a budget before you start playing — and stick to it. Only gamble with money you can genuinely afford to lose without affecting your day-to-day life.
• Treat every session as a discrete, time-limited event — not an open-ended activity. Set a start time and an end time before you begin, and respect those boundaries even if you are winning.
• Never gamble to recover losses. Chasing losses is one of the most common paths into problem gambling. If you lose your session budget, accept the loss and stop — do not reload and try again.
• Take regular breaks during sessions. Step away from the screen, drink water, and do something unrelated to gaming. Breaks help maintain perspective and prevent impulsive decisions.
• Do not gamble when you are tired, stressed, upset, or under the influence of alcohol. Your judgement and decision-making are impaired in these states, making losses more likely.
• Balance gaming with other leisure activities. Gambling should be one of several hobbies, not the primary way you spend your free time. Maintaining a varied, full life outside gaming is one of the most effective protections against dependency.

Getting Help — Contact bb345 Support

If you feel that gambling is negatively affecting your finances, your relationships or your mental well-being, please do not wait until the situation becomes severe. bb345 support is available to help you activate any of the responsible gaming tools on your account, or to process a self-exclusion request on your behalf. All communications are handled in strict confidence.

bb345 does not provide clinical counselling services. If you need professional support for a gambling problem, we encourage you to speak with a qualified counsellor or mental health professional in your area. Taking that step is a sign of strength, not weakness.